All orders are shipped from Coquitlam, BC, Canada.
We ship all orders within 48 hours and try to have packages delivered within 3-5 business days. Please note that we always do our best to estimate accurate delivery times, but for the most accurate and up-to-date information on your package's delivery please refer to the tracking information provided to you by email to track your package online.
We use Canada Post, please see Shipping for delivery option details.
We want you to be be 100% satisfied with your purchase. We're sure you'll love our products as much as we do, but just in case you aren't please know that you are able to return it to us within 30 of the original ship date for a full refund.
*Please note that items purchased through one of our stockists must be returned or exchanged through that specific retailer following their return policies and guidelines.
To return or exchange online purchases please contact our customer support team prior to returning any products at firstname.lastname@example.org
Returned products must be accompanied with their corresponding invoice and order number.
The cost and risks of product returns (shipping) is the responsibility of customer, unless Jubel Oils has to deliver the product ordered or the product delivered is defective. In such a case, Jubel Naturals will assume the entirety of the costs and risks related to transportation, provided that a transportation company that guarantees against losses and damages is used.
Provided the product is returned as stated above. A full refund will be issued after we have received the returned products.
-Items marked as final sale
-Free gifts or promotional items with retail value